Shopping Guide

お買い物ガイド

● About the product

Sizes may vary slightly depending on the individual product.
Please note that the color of the photo may differ from the actual product depending on your device.

・Regarding hemming, we offer free hemming for eligible items purchased at our store, so please feel free to contact us. (Sale items (using coupons) etc. are excluded.)

● About delivery

All products are shipped free of charge via Yamato Transport.
*For deliveries to Hokkaido and Okinawa, an additional shipping fee of 1,100 yen (regional shipping fee) will be added if the total order amount is 10,000 yen or less.

● Payment methods

We accept the following payment methods:

  • Credit card (Visa / MasterCard / JCB / American Express)
  • Shop Pay
  • Apple Pay
  • Google Pay
  • PayPal
  • Paidy (Postpaid)

*We only accept lump-sum payments.
*The withdrawal date will vary depending on the card company you use.

Paidy (Postpaid)

  • No prior registration or credit card registration required.
  • Purchase now with just your email address and mobile number
  • Payment must be made by the 27th of the following month via convenience store payment, bank transfer, or direct debit.
  • No matter how many times you purchase in a month, you can pay in one lump sum the following month.

In addition, if you verify your identity through the Payday app, you can also take advantage of convenient features such as the ability to pay in three installments with no fees*, check your available balance, and set a budget to prevent overspending.
*Only direct debit and bank transfers are free of charge
**Only available for purchases of 3,000 yen or more per transaction

● About cancellations, returns, and exchanges

Returns and exchanges due to customer convenience will only be accepted for unused items (no signs of wear, no tags or other accessories removed) within 5 days of receipt of the product.
Please contact us by message or phone. (Sale items (coupon use) and overseas shipping are not eligible.)
・You can exchange both the product number and size up to once . (Sale items (coupons) and overseas shipping are not eligible.)
・We will cover the shipping costs for the exchange . (Sale items (coupons) and overseas shipping are not eligible.)
*Customers are responsible for return shipping costs.
- Customers are responsible for return shipping costs and handling fees for refunds.

Before shipping, we carefully check for stains, damage, stitching, etc. However, in the unlikely event that an item is damaged during shipping, is defective, or is different from the item you ordered, we will cover the shipping costs for the exchange.
Please contact us within 5 days of receiving the product, and we will return it to you after we have confirmed it.

● Regarding closing days and inquiries

Closed: Saturdays, Sundays, public holidays, Golden Week (April 29th to May 6th), summer (August 9th to August 17th), New Year's (December 27th to January 4th). When we are closed, we may not be able to respond to inquiries by email or phone.
We will respond to your inquiry within 3 days (or after the holiday if we are closed).
If you do not receive a reply within three days, please contact us by phone.
Also, please be sure to check your email settings as they may not be configured to receive our reply emails.

● Contact information

Please contact us using the "Contact Us" link at the bottom of the page, or contact us using the details below.

Seira Co., Ltd.
TEL: 086-472-2542
Business hours: 10:00-17:00
Person in charge: Mikami